How can I contact Bookaway?
There are lots of ways to contact us! You can:
- Email us: firstname.lastname@example.org
- Chat with us by clicking the blue button on the bottom right side of the screen.
- Message us: WhatsApp, Facebook.
How do I change the email address in my booking?
If you want to change your email address, please contact our support team and provide both the wrong email address as well as the correct one so that we can make the change for you.
Why was I not assigned a seat number?
If there is no seat number on your voucher this is because the operators typically assign a seat on the day of departure or they run on a first come, first served basis.
What is Bookaway’s weather cancellation policy?
Bookaway offers an exclusive weather cancellation policy, ensuring that you’ll be covered with a full refund in case of bad weather conditions that lead to trip cancellations. This can be purchased during the booking process.
What is Bookaway’s flexible cancellation policy?
Bookaway offers a flexible cancellation policy, available to purchase with any booking that you make. This means that you will be able to receive a full refund if you choose to cancel your booking, given that the cancellation was made up to 24 hours ...