First, please double-check your confirmation to ensure that you're at the correct address at the confirmed departure time. While delays can happen, it’s important to ensure you're in the right spot at the right time.

Drivers might experience unexpected delays due to factors like heavy traffic, bad weather, or other unforeseen circumstances. Some operators, particularly for shared transfers, also include a possible delay timeframe on the voucher, so please make sure to check that as well. If you're waiting longer than expected, you can find the operator's hotline number on your voucher to contact them directly and get an update on the driver's whereabouts.

If considerable time has passed and the driver still hasn’t arrived, please contact our customer support team to file a complaint, and we'll assist you in resolving the issue.