Please note that each operator we work with has their own policy regarding booking changes. Whether a change is possible depends on the fare option and the operator’s policy selected at the time of booking.

You can review the applicable policy:

• on the booking page before completing your purchase, and

• on your My Bookings page after booking

Important information about booking changes

• Only refundable bookings allow changes or cancellations

• Non-refundable bookings cannot be changed once confirmed

• A booking can be changed or cancelled only once

This is because a change is processed as an exchange - your original booking is cancelled and a new booking is created based on availability and the operator’s policy. For this reason, we’re unable to process multiple changes for the same booking.

How to request a change

At this time, all booking changes must be handled by our support team. Changes cannot be made directly through the app or website.

This includes changes to:

• travel dates or times

• pickup or drop-off locations

• passenger details or number of passengers

If you’d like to request a change, please contact our support team and we’ll be happy to assist, as long as your booking and policy allow it.