Please note that each operator we work with has their own policy regarding booking changes. Whether a change is possible depends on the fare option and the operator’s policy selected at the time of booking.

This is a sample photo of what the policy looks like on the product page.

You can review the applicable policy:

• On the product page, before proceeding with the booking process, and

• On your My Bookings page, after booking

This is a sample photo of what the policy looks like on the "My bookings" page.

Important information about booking changes

• Only refundable bookings allow changes or cancellations

• Non-refundable bookings cannot be changed once confirmed

• A booking can be changed or canceled only once

This is because a change is processed as an exchange - your original booking is canceled, and a new booking is created based on availability and the operator’s policy. For this reason, we’re unable to process multiple changes for the same booking.

How to request a change

At this time, all booking changes must be handled by our support team. Changes cannot be made directly in the app or on the website.

This includes changes to:

• travel dates or times

• pickup or drop-off locations

• passenger details or the number of passengers

If you’d like to request a change, please contact our support team, and we’ll be happy to assist, as long as your booking and policy allow it.