If you have an account, to cancel your booking, please follow these steps:
- Log in to your Bookaway account on our website or mobile app.
- Go to “My bookings”
- Select the booking you wish to cancel.
If you don’t have an account, you can track your booking just by using the email address you used to make the reservation and the booking reference number.
You will see a pop-up message if your booking is eligible for cancellation according to the specific operator’s cancellation policies. This message will indicate that you can cancel your booking and receive a full refund, including fees, in the form of a Bookaway coupon.
Please contact our customer support team if you prefer to receive a refund of your ticket, excluding the service fees, to your original payment method. They will assist you with the cancellation process.
Please be aware that service fees are non-refundable in this case. When requesting a refund, the service fee will be deducted from the total refund amount.
To avoid any misunderstandings, always refer to your booking's specific cancellation policies, which are outlined on the product page.