At Bookaway, we strive to provide prompt assistance whenever you need it. To ensure a seamless experience, we have various channels through which you can easily reach our support team. Whether you have a question, need clarification, or require assistance, we're here to help.
You can:
Contact us by submitting a request
Chat with us by clicking the blue button on the bottom right side of the screen
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Message us through Facebook or Instagram
For WhatsApp, this is currently available for passengers who purchased the "Premium Customer Support" add-on during the booking process. Passengers should receive an email containing the WhatsApp number, or you can reach us by going to "My Bookings", selecting your trip, and clicking on "chat with us on WhatsApp".
This sample shows what it looks like during the booking process.
This sample shows where you can contact support on WhatsApp by going to "My bookings" page.