If you arrive at the designated pickup spot at the pick-up time mentioned in your confirmation email, but the operator is not there yet, it's a good idea to contact them directly and ask for an update on their location. The operator's phone number is in the confirmation email you received, or on the "Please be advised" section on your voucher.

This is a sample photo of where the number of the operator is typically inlcuded.

This is a sample photo of the additional note or instructions the operator entered on the voucher.

If you can't reach the operator, please don't hesitate to contact our support team. You can reach us through the live chat on our website or by visiting our Facebook page. Our team will be more than happy to help you right away.