Why was I not assigned a seat number?
If there is no seat number on your voucher this is because the operators typically assign a seat on the day of departure or they run on a first come, first served basis.
Can I choose my seat?
Most operators work on a "first come, first served" basis, so, once you book your ride, the operator will either assign you a seat or you will choose your own seat when you depart.If you've booked two tickets for the same ride, the operator will make ...
How can I contact Bookaway?
There are lots of ways to contact us! You can: Email us: firstname.lastname@example.org Chat with us by clicking the blue button on the bottom right side of the screen. Message us: WhatsApp, Facebook.
How can I resend a voucher to myself or to someone else?
Go to My bookings, enter your booking reference number and the email you made the booking with, and you will see on the top right of the page a yellow button that says Send voucher.
What should I do if I forgot or lost something on my ride?
If you left or forgot something on your ride, we recommend that you contact the operator directly. Their phone number can be found on your voucher. If you experience any trouble or need more help, feel free to contact our support team and we will do ...
If I arrive late, will the bus wait for me?
If you know you are going to arrive late (due to a flight delay, for example) the bus most likely will not be able to wait for you, as they need to pick up other passengers as well. However, you can try contacting the operator directly as they might ...