What is your refund policy?

What is your refund policy?

Bookaway works with local operators, so each one may have different refund policies. You can go to My bookings or check the booking info page to check the refund policy of the ride you have booked.
If a refund is available, it can take up to 7-10 business days for the money to be returned to your account once it has been issued.

Please note that when written ''Cancellations/changes are free up to xx hours before departure'' it means that cancellations or changes under xx hours are not possible at all.
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