How do I add or remove passengers from my booking?
If you want to add or remove passengers from your booking, please contact our support team so that we can make the change for you.
Why was my booking declined?
There are several reasons why a booking may be declined, but the most common reason is that the ride is already fully booked. For more information, please contact our support team.
Where can I check the status of my booking?
You can check the status of your booking in My bookings. Clicking here will lead you to a page that asks you to enter the email you made your booking with as well as your booking reference (which you can find in the voucher we emailed you). Click ...
How do I edit my booking?
If you would like to make a change to your booking, the first thing you need to do is check if a change can be made. First, you will want to go to My bookings. You will be taken to a page that asks for your booking reference number and the email ...
How do I cancel my booking?
If you would like to cancel your booking, follow these directions: 1. Click My bookings on the top right of any page on our site 2. Enter the email that you booked with as well as your booking reference number (which can be found in the voucher we ...
What does it mean that my booking is pending?
Once you book a ticket, it can take up to 24 hours to be approved or declined. During this waiting period, your booking is pending.