Do I get a refund if I miss my ride?
If you miss your ride, unfortunately, the operators do not give refunds.
You can read about our refund policy here.
What is your refund policy?
Bookaway works with local operators, so each one may have different refund policies. You can go to My bookings or check the booking info page to check the refund policy of the ride you have booked. If a refund is available, it can take up to 7-10 ...
Why haven't I received my refund yet?
Once a refund is issued, it can take up to 7-10 business days for the money to be returned to your account. If after 10 days you still haven’t received your refund, please contact our support team.
What should I do if I forgot or lost something on my ride?
If you left or forgot something on your ride, we recommend that you contact the operator directly. Their phone number can be found on your voucher. If you experience any trouble or need more help, feel free to contact our support team and we will do ...
Why was my ride cancelled?
There are several reasons why a ride may be canceled. The case most often is because there are no longer seats available or because of weather. If a ride is canceled, you will receive an email right away to inform you. If you have any questions ...
Where should I wait for my ride?
If you are waiting for a hotel pickup, you should wait in the hotel lobby. Be sure to notify your hotel receptionist regarding your upcoming pickup so that they can direct you to the driver or help you in case you cannot find the driver. If you are ...