Bookaway help center

Info Icon Already have a booking?  To view, cancel or make changes in just a couple of clicks, just head to My bookings

    • Popular Articles

    • How can I contact Bookaway?

      There are lots of ways to contact us! You can: Email us: Chat with us by clicking the blue button on the bottom right side of the screen. Message us: WhatsApp, Facebook.
    • Why haven’t I received my voucher yet?

      Once you complete your booking, it can take up to 24 hours to be approved or declined. During this waiting period, your booking is pending. Once approved, your voucher will be emailed to you immediately. If the booking is declined, then you will be ...
    • Do you have special prices for children or for seniors?

      At the moment, we do not have different prices for children or for seniors. However, most of the operators allow children up to the age of 2 to travel without a ticket.
    • How do I edit my booking?

      If you would like to make a change to your booking, the first thing you need to do is check if a change can be made. First, you will want to go to My bookings.     You will be taken to a page that asks for your booking reference number and the email ...
    • Where can I check the status of my booking?

      You can check the status of your booking in My bookings.   Clicking here will lead you to a page that asks you to enter the email you made your booking with as well as your booking reference (which you can find in the voucher we emailed you). Click ...