First and foremost, it is recommended that you check your voucher to see if there is a specific time for your departure written by the operator. If there is one, it will be mentioned there.

If nothing is mentioned, then we strongly suggest that you arrive at the pickup location specified on the voucher at least 30 minutes before the departure time to ensure that you have enough time to board the trip comfortably.

Please note that the departure time is always written on the voucher, but in case there is a more accurate departure time written under the “Please be advised” section, this is the departure time that you should follow.

In case any of this is unclear to you regarding your booking, you can contact our support team.