If you are waiting for a hotel pickup, you should wait in the hotel lobby. Be sure to notify your hotel receptionist regarding your upcoming pickup so that they can direct you to the driver or help you in case you cannot find the driver.  

If you are waiting for any other ride, check the booking info page or your voucher for the exact address of your pickup location.

If you have any questions or concerns regarding your pickup, please ask your hotel receptionist to call the operator (the number appears on the top right corner of your voucher). If you are unable to reach the operator, please contact our support team.