If you are waiting for a hotel pickup, it is strongly recommended to wait in your hotel lobby. Please be sure to notify your hotel receptionist regarding your upcoming pickup so that they can direct you to the driver or help you if you cannot find them.  

If you are waiting for another type of pickup, such as from a train or bus station, check the booking info page and your voucher for the exact address of your pickup location.

If you have any questions or concerns regarding your pickup, please ask your hotel receptionist to call the operator (the number appears on the top right corner of your voucher). If you are unable to reach the operator, please contact our support team.

Attached to the confirmation email are the details of your pickup and drop-off. Press on “Download as PDF” and all of the necessary information will appear. 

An example of how the information will be presented: