For shared transfers, it's important to note that our partner operators follow strict schedules. Unfortunately, waiting for an extended period of time is generally not possible as it would disrupt the entire schedule and cause delays for other passengers.
However, if you anticipate arriving late due to circumstances beyond your control (such as a flight delay, for instance), it's worth reaching out to the operator directly. They might be able to accommodate a brief wait or assist you in finding a suitable solution. You can find the operator's phone number on your voucher.
If you've made a reservation for a private transfer, the operator tends to be more flexible with the timings, particularly when given sufficient advance notice to make adjustments to the schedule. For private transfers, when you book a transfer from the airport, the operator typically requests your flight information during the booking process. This allows them to adapt the departure time in the event of any flight delays.
Please keep in mind that while the operator will make every effort to provide the service despite delays, it's important to note that each case is unique and guarantees cannot be made in all situations.