If you arrived at the designated pickup spot at the pickup time mentioned in your confirmation email, but the operator is not there yet, it's a good idea to get in touch with them directly and ask for an update on their location. You'll find the operator's phone number in the confirmation email you received.

In case you are unable to contact the operator, please don't hesitate to get in touch with our support team. You can reach us through the live chat on our website or by reaching out to us on our Facebook page. Our team will be more than happy to assist you promptly.