When you book a ticket on our website, we automatically email the operator for booking approval, which is usually the case. However, in some cases, the operator may need to decline a booking, and the most common reason for this is that the ride is already fully booked.
To ensure you have the best experience, we always recommend booking in advance to guarantee availability. If, unfortunately, the ride you selected is fully booked, our support team will reach out proactively to offer alternative options, if any are available. We've got your back!
However, on the rare occasion that we're unable to find suitable alternatives, your booking will be canceled and fully refunded.
We want to make sure you're aware of the great news too! Some lines on our website are instantly approved. You'll know them by the instant confirmation icon, and as soon as you book, a confirmation email will land in your inbox. No worries about declines with these options!
Please don't hesitate to contact our support team for further clarification or any assistance you may need. We're here to help!