Submit a request
Pickup / Drop-off
Hotel Pickup - When should I wait for the supplier?
Hotel Pickup - Where should I wait for the supplier?
I may arrive late, will the bus wait for me?
I left something in the vehicle what should I do?
Why was I not assigned a seat number?
How long before the departure should I be at the pickup place?
Cancellation & Modification
How can I cancel my booking?
How can I modify the date/hour of my booking?
Do I get a refund if I miss my transportation?
How can I check the refund policy?
My Booking Area
Why haven’t I received my ticket yet?
Where can I check the status of my booking?
Which currency is used?
I haven't receive my refund yet
What are the accepted payment methods?
Can I book a ticket for the same day?
Why can’t I select a date?
How can I book a ticket?