Once you complete your booking, it can take up to 24 hours to be approved or declined. During this waiting period, your booking is pending. Once approved, your voucher will be emailed to you immediately.
If the booking is declined, then you will be fully refunded.
You can check the status of your booking by following the instructions here.
If it has been more than 24 hours or if your booking is urgent (you booked for the same day or for the day after), please contact our support team.